It is less common for the government to sue to collect on student loans because it has so many tools to use outside of court. All Rights Reserved. He came back to me and said what I've heard before, "we have made a mistake" He said that he had updated my account and the payment due is until June 2017. Access Group, the loan provider, says on its website that it no longer services student loans and has transferred that function to ACS Education Services, a company owned by Xerox since 2010. Investigation Officer,” “Investigation Officer,” and “Sr. Now I would be wrote off this month but only have less than a year toward loan foregiveness and looking to get into private sector. I was paying and they said I was not. FAQ ACS allegedly failed to provide borrowers seeking consolidation necessary account information, which prevented some from completing the process for more than three year. When I attempt to contact the company, I am placed on hold constantly for extensive periods of time. I ended up cancelling the agencies services and asking for a refund. So I tried contacting all of my past loan servicers to get copies of my payment history and thatâs when I found out that ACS had a class action lawsuit and after the lawsuit they were bought out by Conduent. Classic fake "investigator/lawsuit" con. I am currently waiting for an update on this. A new federal class action lawsuit claims three student loan lenders and servicers aimed to keep borrowers trapped in debt. That same day documents via web were sent and I signed and returned them. ACS once managed the largest amount of student loans. There is absolutely no cost to you to submit this form. and when I enter my SSN to get the username etc it says I am not in their system! I notify them my address change to a customer representative over the phone but they keep mailing my payment to my old address causes me to not to receive my student loan payment on time . ACS and Conduent student loans have been the target of complaints and fines. We pay Each month, I have a hit on my credit report showing that it is unpaid going over 120 days! They refuse to put my loan on default unless I pay $400. Iâm at a loss, this is a never ending battle thatâs Iâm probably not going to win. So no matter what I choose they will say this is wrong. New York officials say ACS engaged in a litany of other consumer protection violations, including wrongly allocating borrower payments, inaccurate credit reporting and overstating monthly payments. In many cases, this could be ACS. I was paying and they said I was not. That means Navient is where they're sending their monthly checks to pay off their loans… I have and continue spending a considerable amount of time trying to get this resolved and still I don't know who to pay or not to pay. So I filled out my forms to verify my employment with the State and I reapplied to PSLF with my current loan servicer. I believe this loan should have been paid off years ago. I didn't know what's going on until they send my loan to a defaults agency ASA . I currently work for a non-profit and receive government assistance and there is no way I can pay the amount required if the loan is actually in default. I gave up on PSLF because ACS told me no when I tried getting into the program, but after talking to a coworker a few months ago, she said that the PSLF is retroactive (still not 100% sure if thatâs true) but I also read somewhere that the PSLF would retroactively accept qualifying payments as long as employment could be verified. The refund took several days. By 2013, the Education Department transferred all of the direct loans that ACS managed to other servicers. FED UP!! I am left on hold or can't even get through sometimes. I was being charge with thousands of dollars on late payments and interest charges. This is supposed to be a better option??? I tried contacting Conduent, but their phone numbers on the contact us page have all been disconnected. Disclaimer Each time they found something wrong even when other loan providers accepted it. My students loans tripled when this company took them over. I stayed at my low paying local government employment to get my loans paid off. In August 2018, Attorney General Ferguson recovered more than half a million dollars from one of ACS’s former clients after receiving nine complaints it … The last time they mistakenly rejected it as I filled it out the exact way they told me to. It does show the balance owed which is not the REAL balance. Navient Corp., a major servicer of private and federal student loans, is facing six lawsuits alleging that it harmed student loan borrowers throughout the repayment process. Finally I was able to speak with someone but only receive one payment back. "Unlike most of the complaints on here, I know I owe this payday loan from 2005 "How exactly would you know that? This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License ©2021 Online Legal Media. Now I can't even log in, I used the new log in that I created a week ago with Conduent and now it won't let me log in. Find out how easy it is to manage your account on the go. The 1st loan was sold to another company within 6 months and the 2nd just a few months after that. By signing up you agree to our Terms of Use and Privacy Policy, National higher education reporter covering the economics of higher education, ACS’s $9 million settlement in New York places a spotlight on problems in student loan servicing. "ACS" is one of the most common names these fakes use. When Xerox acquired it in 2010, ACS was the sole servicer for all of the education loans made directly by the federal government, with a contract valued at about $2 billion. Even when the government hired other companies to handle the surge in direct loans, ACS continued to manage a portion of the portfolio as well as debt originated through the defunct bank-based program. Xerox's education unit currently services about $30 billion worth of student loans. I owe over $35,000 on an original loan of $10,000. “New York’s action shows exactly how the industry routinely denies borrowers — including dedicated public servants — their rights and keeps them needlessly chained to their debts,” said Seth Frotman, executive director of the nonprofit Student Borrower Protection Center. Big banks including JPMorgan Chase and Wells Fargo owned some of those federally backed loans and hired ACS, now known as Conduent Education Services, to collect payments from borrowers. I ended up filing for bankruptcy back in 2014 which is around the same time ACS was handling my loan. Borrowers needed to check into their Conduent student loans to see where to send payments. SMDH! My student loan has not dropped for years. Also during this time I found out that Sunshine had done nothing with my debt and whats more I had gone into default for $33000. Campbell said the New York settlement “makes a case for millions of borrowers to receive partial forgiveness on debt that was mismanaged by ACS.”. They consolidated 2 of my federal loans without asking or informing me. I cannot log in to make a payment. 1. there;s no way that the amount jumped that much within 6 mos of forebearance. ACS Education Services, a company that once managed one of the largest portfolios of student loans, will pay New York $9 million to resolve charges of … CES is in the process of winding down its business. Mobile Application. ACS had me under the impression that I could qualify for the (PSLF) Public Service Loan Foregiveness Program. This continues to plague my credit, caused me excess out-of-pocket school expenses and hinders me from further school attendance. I believe ACS is trying to get me to become delinquent on this payment to say they can't help me until I pay the amount in full. Too many attempts and now I'm locked out of my account. People who were put into forbearance for three consecutive years, for instance, will receive a higher amount than those whose payments were postponed for two consecutive years, according to the attorney general’s office. During the inital phone call I paid $250 via debit. They would not lower my payments to an affordable amount as I had been promised, so I had to ask for a deferment. Today, my balance is 26,422.26 dollars. They sold this account while I was in forebearence for 1 year due to a hardship with losing my job due to outsourcing to another country. It went UP. As of Sept. 1, 2019, Conduent Education stopped servicing student loans. Liam Smith 4. Placing someone in forbearance requires less paperwork than enrolling that person in an income-driven repayment plan. Doing so places you under no obligations and does not establish an attorney-client relationship. Learn More. I have paid 8,869.39 dollars to ACS since taking out a 26,093.83 loan in 1998. Currently, I have been trying to make payments but they have no call center to speak with anyone in, and their website is constantly down. I was contacted by Sunshine documents in regards to Student Loan forgiveness. Nothing. ACS adjusted my int. I paid the 4 months I owed and the late fees, and ACS received and cashed the check from my bank and then told me the never received it. Filed for loan forgiveness numerous times. He said the company has “neither admitted nor denied liability” but “is pleased to put these legacy issues behind it.”. I don't recall the exact amount that I borrowed originally and it's hard for me to find all of my information since the servicing company switched hands so many times over the years. I recently received a letter stating my loan through ACS entered default. If you have a student loan… ACS Complaints Part of a Growing Student Debt Crisis, Student Loan Nightmares Amidst ACS Complaints, Creative Commons Attribution-NoDerivs 3.0 Unported License. I've been paying this loan since 2010 so how am I not in the system? Regardless of the fact that I am unemployed and a single mom and was making payments to another student loan. I could not pay it so I had to have it go into default. ACS Education Services, a company that once managed one of the largest portfolios of student loans, will pay New York $9 million to resolve charges of steering struggling borrowers away from affordable repayment plans, state officials said Friday. They refuse to work with me. Now realizing after almost 10 years that i've made no progress and ACS doesn't qualify and only loans under FEDLOAN qualify. I spoke with another Rep. “The Department has been loath to release information on ACS’s performance, but ACS was consistently found to be out of compliance by the inspector general and external entities,” said Colleen Campbell, associate director for postsecondary education at the Center for American Progress, a liberal think tank. Now I'm getting collector calls. That is ridiculous. I've been paying my Student loans since 2006. I could not pay it so I had to have it go into default. The only way to change your loan servicer is to consolidate your student loans into a Direct Consolidation Loan. I began to worry about preceding since ir had been so long and when I checked the statements I realized that payments had been cancelled and charge at time but I was not aware. I sent them paperwork, had my current school contact them and contacted FSA Ombudsman. I appealed (desputing: accuracy, unfair reporting practices, and because I had proof that ACS applied … They have not answered any of my correspondence. Trouble Paying. The company exited the student loan servicing business in October. I've been dealing with ACS since our loans were transfered to them in January, 2006. Affiliated Computer Services Inc. (ACS) was a company that provided information technology services as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. Talk about high interest rates.
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